Consumer Protection Policy

At CBD India Online, we are committed to delivering safe, authentic, and transparent wellness solutions. As an Ayurvedic-focused e-commerce platform featuring CBD and functional health products, we prioritize your rights as a consumer and uphold ethical standards in every aspect of our operations.

1. Right to Safety

You deserve protection from products that may pose a risk to your health or well-being.

We take quality assurance seriously. Every brand listed on our platform undergoes a detailed due diligence process, including validation of legal documentation, licenses, and certifications. For transparency and peace of mind, we provide third-party lab test reports from verified laboratories, ensuring the safety and quality of our offerings. These are accessible in our Lab Reports section on the website.

2. Right to Information

You have the right to clear, accurate details about what you're buying.

We aim for full clarity — from ingredients to pricing. All products come with complete descriptions regarding quality, quantity, potency, purity, and standards. Our promotional offers (like “Buy 1 Get 1 Free” or “Buy 3, Get 4”) are fulfilled exactly as advertised. If you ever receive the wrong product or something is amiss, we guarantee a full refund, no hassles involved.

3. Right to Choose Freely

You should have access to a wide range of products at fair and competitive prices.

CBD India Online brings together multiple top-rated Ayurvedic and CBD brands, giving you diverse choices that suit your needs and budget. Our pricing model is straightforward — since we earn a 25% commission from vendors, we never mark up product prices. You can compare our prices with those on brand websites (after accounting for international shipping and conversion rates) to see the value for yourself.

4. Right to Be Heard

Your concerns, feedback, and suggestions matter.

We're always here to listen. You can write to us at Guidance@cbdindiaonline.in with any questions or complaints. All communication is handled directly by our parent company — Indus Dreaming Pvt. Ltd. and Allied Indus Enterprises — to ensure a fair, prompt, and professional resolution. For real-time support, our team is available on WhatsApp before and after your purchase.

5. Right to Seek Redressal

If something goes wrong, you have the right to take action.

We operate as a GST-registered entity with a valid Import Export Code (IEC). If a customer feels misled or exploited, legal remedies through consumer courts are available — and if your claim is valid, we will comply with all applicable rulings under Indian consumer law. We are here to offer you better value and quality, never to take advantage of your trust.

6. Right to Consumer Awareness

You have the right to learn more before you decide.

At CBD India Online, we believe an informed customer is an empowered customer. Our platform hosts educational content, product guides, FAQs, and blog articles to help you understand CBD, its uses, and the science behind it. Explore our website to learn and make confident, informed choices.

CBD India Online is more than a marketplace — it’s a community that values transparency, wellness, and your right to safe, ethical shopping. Thank you for trusting us on your wellness journey.